Behind the Scenes with the Hospital Services Team

AT WRTC, it is our mission to recover organs and tissues so that we can heal communities through donation. In Q1, WRTC recovered 135 organs for transplant saving 121 lives, however, this critically important work does not take place in a vacuum and is only possible with the collaboration and commitment of our 45 partner hospitals.

So how do we build a culture of donation in our hospitals to ensure we receive timely death referrals so we can execute the donation process and save lives? Every day, our Hospital Services (HS) and Professional Education team comprised of 11 dedicated members are in the hospitals building relationships and implementing strategic programs that keep the phones ringing in the WRTC Donor Center. Here are some of the ways HS engages our hospital colleagues:

  • General nursing orientations (GNOs) allow us the opportunity to get in front of new nurses. The HS team introduces them to WRTC, provides them an overview of the donation process, and explains how igniting donation impacts their workflow. 

  • Hospital Services Real-Time (HSRT) requires a member of the HS team to be on call 24/7 to facilitate any process issues that may arise during donation activity and to help WRTC clinical staff respond to new referrals or update existing referrals when they are in the operating room or otherwise occupied.  

  • Relationship building with unit-based leadership, physicians, nurses and everyone involved in the donation process is key for a smooth donation case. The HS team is a resource to these key stakeholders, and they know who to call if/when there are process issues and vice versa. Some of these stakeholders become donation champions and/or sit on a donation committee where HS is able to work through any recent process issues, performance gaps and other initiatives that improve the donation process.

  • Senior level engagement provides us an opportunity to emphasize the importance of donation which trickles down to the rest of the staff. Building a culture of donation in a hospital starts from the top-down and the HS team is laser-focused on creating this environment. HS achieves this through donor case outcome follow-up with the unit, hosting Legacy of Heroes tree ceremonies, flag-raisings and other activities that raise awareness about donation in hospitals. HS participates in the Workplace Partnership For Life (WPFL) campaign implemented by HRSA to recognize hospitals that host Donate Life events and host donor registration opportunities for employees and community members.

HS is always looking for new and innovative ways to engage and partner with our hospitals. For example, we are joining Inova to co-lead a virtual Brain Death Symposium on Friday, May 7 from 9 AM – 3 PM. To register for this important event, click here.